Shipping & Payment

Seller:

MOANA DS, s. r. o.
Koplotovce 335
920 01 Koplotovce
Slovak Republic
Company ID: 51718481
VAT ID: SK2120773875.

Contact:

e-mail: support@moanads.eu
phone: +421 949 137 918

1. Delivery countries

We deliver to Belgium, France, Croatia, Italy, Lithuania, Hungary, Germany, Netherlands, Poland, Austria, Romania, Slovenia, Spain and Turkey. Delivery to Slovakia is not a standard target market unless expressly enabled by the Seller.

2. Shipping methods

Delivery is provided mainly through Packeta and its partner network. Depending on the country, delivery may be available to an address, pickup point, box or another method shown at checkout. Availability depends on country, address, weight, dimensions, order value and carrier options. The Seller may change the carrier to a comparable method if necessary.

3. Delivery times

Indicative delivery time is 2–7 business days for EU countries and 5–14 business days for Turkey from dispatch. Delivery times may be affected by holidays, peak season, carrier capacity, customs, incorrect data, weather, security events or force majeure.

4. Shipping price

The shipping price is displayed in the cart or checkout before the Order is submitted. Free shipping is not automatically provided unless stated for a specific promotion or order. The price may depend on country, weight, dimensions, order value, delivery method and carrier prices.

5. Payment methods

Available payment methods include bank transfer and Stripe. Stripe may support card payments and other methods such as Apple Pay, Google Pay or local methods if enabled. The Seller may add, remove or temporarily limit payment methods.

6. Bank transfer

For bank transfer, the Buyer must use the correct payment reference/order identification if provided. The Order is generally processed after the payment is credited. If payment is not received within a reasonable period, the Seller may cancel the Order. Bank or international transfer fees are borne by the Buyer if charged by the Buyer’s bank or payment intermediary.

7. Stripe payments

For Stripe payments, the Buyer may be redirected to a secure payment environment or use an integrated checkout. The Seller does not store full card details. Payment may require security verification such as 3D Secure. If payment fails, the Order may not be processed.

8. Invoice

The invoice is issued electronically and sent by e-mail or made available in the customer account. The Buyer must provide correct billing details. Post-issue changes may not always be possible. For B2B purchases, correct company and VAT details must be provided.

9. Taking over shipment

The Buyer must take over the shipment at the address, pickup point or box within the carrier’s storage period. Failure to collect is not automatically a valid withdrawal. The Seller may claim reasonable costs for shipping, return, storage or resending. Resending may require payment of additional costs.

10. Damaged shipment

If the shipment is visibly damaged, we recommend refusing it or accepting it with reservation and recording the issue with the carrier. If damage is discovered after unpacking, contact support@moanads.eu and attach photos of the shipment, packaging, product and carrier label.

11. Returns and return shipping

For withdrawal without defect, return shipping costs are borne by the Buyer. For justified complaints of defective goods, reasonable shipping costs are borne by the Seller to the extent required by law.

Return address:
MOANA DS, s. r. o.
Koplotovce 335
920 01 Koplotovce
Slovak Republic.

Contact the Seller before sending complained goods.

12. Delivery outside the EU – Turkey

Deliveries to Turkey may be subject to customs procedures, import rules, taxes, duties, fees or inspections under Turkish law. Unless expressly stated otherwise, the Buyer is responsible for import duties, providing required information and paying any import fees, customs duties or taxes. The Seller is not liable for delays caused by customs, import refusal, Buyer’s failure to cooperate or decisions of authorities in the destination country.

13. Contact

Questions about shipping and payment should be sent to support@moanads.eu.

Effective from: 1.5.2026