Terms & Conditions
Seller:
MOANA DS, s. r. o.
registered office: Koplotovce 335, 920 01 Koplotovce, Slovak Republic,
Company ID: 51718481
Tax ID: 2120773875
VAT ID: SK2120773875
registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No.: 42374/T.
Contact:
e-mail: support@moanads.eu
phone: +421 949 137 918
website: moanads.eu.
These Terms and Conditions govern the rights and obligations between the Seller and the Buyer when purchasing physical goods, especially food supplements, through the online store at moanads.eu.
1. Introductory provisions
1.1. These Terms apply to all purchases made through the online store unless an individual written agreement states otherwise.
1.2. The online store is intended for customers in: Belgium, France, Croatia, Italy, Lithuania, Hungary, Germany, Netherlands, Poland, Austria, Romania, Slovenia, Spain and Turkey. Delivery to the Slovak Republic is not a standard target market unless expressly enabled by the Seller.
1.3. The goods are physical products, mainly food supplements sold under the Seller’s own brand.
1.4. Food supplements are foods intended to supplement a normal diet. They are not medicinal products, do not replace a varied and balanced diet and healthy lifestyle, and are not intended to diagnose, treat, prevent or cure any disease.
1.5. Before use, the Buyer must read the product label, composition, dosage, warnings, minimum durability date and storage instructions. In case of illness, pregnancy, breastfeeding, medication use or allergies, the Buyer should consult a doctor or pharmacist.
2. Definitions
2.1. A Consumer is a natural person who does not act within business, employment or professional activity when concluding and performing the contract.
2.2. A Business Buyer is a person purchasing within or in connection with business activity. Consumer-protection provisions do not apply to B2B purchases unless mandatory law requires otherwise.
2.3. Buyer means either a Consumer or a Business Buyer. Contract means the purchase contract concluded through the online store. Order means the Buyer’s purchase request submitted through the online store.
3. Product information
3.1. Product descriptions, images and information on the website describe the essential features of the goods. Images may be illustrative and packaging may vary without affecting essential product characteristics.
3.2. The Seller seeks to keep product information accurate. In case of an obvious error in price, availability, description or technical data, the Seller may correct the error and refuse or cancel the Order if legally permissible.
3.3. Food supplement claims may only include permitted nutrition or health claims in accordance with applicable law. No website statement is medical advice.
3.4. The Seller is not liable for misuse, exceeding recommended dosage, improper combination with medicinal products, use contrary to the label, or storage contrary to instructions.
4. Order and conclusion of contract
4.1. The Buyer orders goods by adding them to the cart, entering contact and delivery data, choosing shipping and payment, and submitting the Order.
4.2. Before submission, the Buyer must check the product, quantity, price, billing and delivery data, e-mail, phone number, shipping and payment method.
4.3. By submitting the Order, the Buyer confirms that they have read these Terms, the Complaints and Withdrawal Policy, the Privacy and Cookies Policy, and the Shipping and Payment terms.
4.4. The purchase contract is concluded upon submission of the Order by the Buyer, if the Order is successfully received by the online store system. The automatic confirmation sent by e-mail confirms receipt of the Order.
4.5. The Seller may refuse or cancel an Order in particular due to unavailability, obvious price error, suspected fraud or abuse, impossibility of delivery, incorrect data, breach of these Terms or force majeure.
4.6. If an Order is cancelled after payment, the Seller will refund the received payment without undue delay using the same payment method unless agreed otherwise.
4.7. Purchases may be made with or without registration. The Buyer is responsible for the accuracy of account and order data.
5. Prices, VAT and currency
5.1. Prices are displayed in EUR including VAT unless stated otherwise.
5.2. The Seller is VAT registered and may use the EU OSS scheme. The final VAT rate may depend on the delivery country and applicable tax law.
5.3. The price of goods does not include shipping unless stated otherwise. Shipping costs are displayed before Order submission.
5.4. The Seller may change prices. The price displayed at Order submission applies, except in case of an obvious price error.
5.5. An obvious price error includes a price clearly disproportionate to the usual value, a technical error, synchronization error, typo or zero/symbolic price not marked as a promotion.
6. Payment
6.1. Available methods include bank transfer and payment through Stripe. The Seller may add, remove or temporarily limit payment methods.
6.2. For card or online payments, the Buyer may be redirected to a payment gateway. The Seller does not process full card details.
6.3. For bank transfer, the Order is usually processed after payment is credited unless the Seller decides otherwise.
6.4. If payment is not made within a reasonable or specified period, the Seller may cancel the Order.
6.5. The invoice is issued electronically and sent by e-mail or made available in the customer account.
7. Delivery
7.1. Goods are shipped from the Seller’s address unless stated otherwise. Delivery is mainly provided by Packeta or another available carrier.
7.2. Indicative delivery time is 2–7 business days for EU countries and 5–14 business days for Turkey unless stated otherwise.
7.3. Delivery times are indicative and may be affected by carriers, customs, holidays, peak periods, incorrect data or force majeure.
7.4. The Buyer must take over the shipment properly and on time. Visible damage should be reported to the carrier and the Seller.
7.5. If the Buyer fails to take over the shipment without proper reason, the Seller may claim reasonably incurred costs for delivery, return, storage or resending.
7.6. Risk of loss or damage passes to a Consumer upon receipt by the Consumer or a person designated by them. For B2B purchases, risk may pass upon handover to the carrier if permitted by law.
7.7. For delivery outside the EU, especially Turkey, customs, import, tax or administrative duties may arise. Unless stated otherwise, these are borne by the Buyer.
8. Consumer withdrawal
8.1. A Consumer has the right to withdraw from a distance contract without giving a reason within 14 days from receipt of the goods, unless a legal exception applies.
8.2. Details, exceptions, return procedure, refund rules and the model form are set out in the document “Complaints, Withdrawal and Form”.
8.3. For food supplements, withdrawal is not possible for goods supplied in sealed protective or hygienic packaging if the seal was broken after delivery and the goods cannot be returned for health or hygiene reasons.
8.4. The Consumer is responsible for any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.
9. Complaints and defects
9.1. The Seller is liable to Consumers for defects under applicable law. EU consumer sales include minimum statutory protection for faulty goods.
9.2. For food supplements, a defect does not usually include subjective taste preference, expected effect, individual body reaction, use after expiry, improper storage, opened hygienic packaging without a defect, or use contrary to dosage instructions.
9.3. The complaint procedure is set out in “Complaints, Withdrawal and Form”.
10. B2B sales
10.1. If the Buyer provides company details, Company ID, VAT ID or the circumstances show a business purchase, the Buyer is deemed a Business Buyer.
10.2. B2B purchases are not subject to consumer-only rights, especially the 14-day consumer withdrawal right, unless agreed otherwise.
10.3. B2B prices, payment terms, delivery, complaints and minimum order quantities may be agreed individually.
10.4. A Business Buyer must inspect goods without undue delay after receipt and notify apparent defects promptly.
10.5. To the maximum extent permitted by law, liability towards Business Buyers for indirect loss, lost profit, consequential or reputational damage is limited to the price of the relevant Order.
11. Prohibited use
11.1. The Buyer must not use the online store unlawfully, fraudulently or in a way that interferes with its operation.
11.2. Automated abusive purchases, fake orders, circumvention of security, use of another person’s data and fraudulent behaviour are prohibited.
11.3. The Seller may refuse an Order or restrict an account if abuse is reasonably suspected.
12. Resale and export restrictions
12.1. Consumer purchases are intended for personal use and not for resale or commercial distribution.
12.2. The Seller may refuse or limit an Order that indicates resale without prior agreement.
12.3. The Buyer is responsible for not reselling, exporting or using goods contrary to the laws of the destination country.
13. Liability and force majeure
13.1. The Seller is not liable for delay or failure caused by events outside reasonable control, including carrier failures, customs, payment gateway outage, supplier outage, strike, pandemic, war, public authority measures, natural disaster or technical failure.
13.2. The Seller is not liable for damage caused by incorrect use of food supplements, dosage breach, unsuitable combination with medication or the Buyer’s health condition unless the Seller breached mandatory duties.
13.3. Nothing in these Terms excludes or limits mandatory Consumer rights.
14. Personal data
14.1. Personal data processing is described in “Privacy and Cookies Policy”.
15. Alternative dispute resolution
15.1. A Consumer may contact the Seller with a request for remedy if dissatisfied with complaint handling or if they believe their rights were breached.
15.2. If the Seller rejects the request or does not respond within the statutory period, the Consumer may submit the dispute to a competent ADR body.
15.3. The competent body may be the Slovak Trade Inspection or another authorised ADR body listed by the Ministry of Economy of the Slovak Republic.
15.4. The European Online Dispute Resolution platform was discontinued on 20 July 2025; therefore, the Seller does not provide the former ODR platform link as an active dispute mechanism.
16. Governing law and language
16.1. The legal relationship is governed by Slovak law, without prejudice to mandatory consumer protections of the Consumer’s country of habitual residence.
16.2. The contractual and communication language of the online store is English unless another language is enabled.
16.3. Where Slovak and English versions exist, the Slovak version is the Seller’s master version. The English version may be published for customers.
17. Changes
17.1. The Seller may change these Terms due to changes in law, business model, shipping, payment, product range, technical operation or internal processes.
17.2. The version effective at the time of Order submission applies to the Order unless mandatory law states otherwise.
18. Final provisions
18.1. If any provision is invalid or ineffective, the remaining provisions remain valid. The invalid provision will be replaced by a valid one closest to the original purpose.
Effective from: 1.5.2026